We shipped to these countries:

United States, Canada, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Austria, Belgium, Bulgaria, Croatia, France, Georgia, Germany, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, Turkey, United Kingdom, Australia, New Zealand, Israel, Costa Rica

Delivery Time = Processing time + Shipping time

Processing Time: 10 – 15 business days (in regular seasons) or more depending on holiday seasons.

Shipping time varies by location. These are our estimates:

United States: 1-2 Weeks

Canada, Europe: 2-4 Weeks

Australia, New Zealand: 2-4 Weeks

Mexico, Central America, South America: 2-4 Weeks

View detail here: Shipping Policy

RETURNS POLICY

Please be reminded that Our policy lasts 7 days from the date that you receive your product from us. If 7 days have gone by since the delivery of your purchase, we can't offer you a refund or exchange, unfortunately. We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.

Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between the advertised images and the actual item you received.

View detail here: refund and return policy

Kaoru Hanayama custom shoes