By placing an order, you confirm that you have read, understood, and accepted this policy.

Effective Date: January 9, 2026

All Gearanime products are made to order. Each pair is produced specifically for your order and is not held as pre-existing stock. This affects what can be returned, cancelled, or refunded, as set out below.

1. What We Accept

Not accepted:

• New-shoe scent on arrival (see Section 4)
• Change-of-mind returns on final sale items
• Damage caused by misuse, alteration, or normal wear beyond the warranty period
• Items returned without contacting us first

2. Size Exchange

If the size does not fit, contact us within 30 days of delivery. We will produce and send a replacement pair in the correct size.

• You do not pay for the replacement pair.
• You do not need to ship the original pair back.
• One exchange per order.

3. 365-Day Color-Lock Warranty

Our products use deep-dye technology, which fuses ink into the material rather than printing on the surface. If the print fades, cracks, or peels within 365 days of delivery under normal wear, we will replace the item at no cost.

Covered: fading, cracking, or peeling of the printed design under normal use.
Not covered: damage from misuse, accidents, alterations, machine washing, or exposure to solvents and chemicals.

To claim, email support@gearanime.com with your order number and clear photos of the affected area.

4. New-Shoe Scent

Products are packed shortly after the deep-dye curing process. A noticeable new-shoe scent on opening is a normal result of fresh production and is not considered a defect.

Airing the item in a ventilated space for 24–48 hours resolves it. Scent alone is not grounds for a return or refund. If the scent persists beyond several days, contact us.

5. How to File a Claim

Email support@gearanime.com within the applicable time limit with:

1. Your order number
2. Photos of the defect, damage, or issue
3. A photo of the shipping label on the package
4. For sizing claims: a photo of the size tag on the tongue, and a photo of the insole measured against a ruler

Claims are reviewed within 1–2 business days. Do not ship any item back before receiving instructions from us.

6. Change-of-Mind Returns

Because each item is made to order, change-of-mind returns cannot be restocked or resold.

• Requests must be made within 30 days of delivery.
• You are responsible for return shipping costs.
• Original shipping costs are not refundable.
• Items must be unworn and in original condition.
• Final sale items are not eligible.

Do not send items to the address printed on the package. Email support@gearanime.com to receive the correct return address and instructions. Items returned without prior authorization may not be processed.

7. Cancellations & Order Changes

Production begins shortly after an order is placed.

• Within 2 hours of placing an order: cancellations and changes (size, gender, design, shipping address) are accepted. Full refund issued for cancellations.
• After 2 hours: the order has entered production and cannot be cancelled or modified.

If your shipping address is incorrect and the order has not yet shipped, contact us - we will amend it where possible.

8. Refunds

Refunds are issued in the following cases:

• Order cancelled within the 2-hour window
• Order confirmed lost in transit by the carrier
• Defective, damaged, or incorrect item where you choose a refund instead of a replacement
• Approved change-of-mind return, once the item is received and inspected

Processing: Approved refunds are issued to the original payment method. Allow 5–7 business days for the refund to appear on your statement, depending on your bank or card issuer.

If a refund has not appeared: check your account again, then contact your bank or card issuer. If it remains unresolved, email us with your order number.

9. Contact

• Email: support@gearanime.com
• Singapore Office: GEARECOM PTE. LTD., 68 Circular Road, #02-01, 049422, Singapore
• USA Office: 13727 SW 152nd Street #1179, Miami, FL 33177, United States