Where Is My Order?

Dear our Valued Customer

We totally understand your expectations.

And we want your package delivered as much as you do.

But we can't make the package move faster once it's been handed to the courier.


Dear Customers,
Thank you for your continuous support for GearAnime
We would like to inform that there will be delays in our production and shipment of our products.
Chinese New Year Eve celebrations begin on January 21, 2023, so our suppliers (manufacturers) will begin slowing down or stopping production a week or so before.
Consequently, we may not be able to meet your requested delivery date for certain products.
Our true apologies for the inconvenience this will cause. We will continue our efforts for better production and shorten the delays as much as possible. Your understanding in this matter is highly appreciated.

An order confirmation number is only generated for online orders – once you’ve successfully placed your order online, you will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: support@gearanime.com with the subject 'Order Checking'

How can I track my order?

When the order is shipped out, you will receive an email with the tracking number and the shipping carrier.

You can check it here: https://www.gearanime.com/pages/order-tracking

My order is Preparing to ship/ In Transit, what does that mean?

Your order has been packed and has left GearAnime's warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Number for your parcel. Please give us about 72 hours for your tracking to be live.

You can keep tracking your order at this link: https://www.17track.net/en

– Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
– Delivery is only available on weekdays (excluding Public Holidays).

Do you process orders during Public Holidays?

While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

Why is there a delay in delivery?

Due to a high volume of orders and the precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into https://www.gearanime.com/pages/order-tracking to check the status of your order.

I hope to have your sympathy and understanding of this situation.

Thank you for your understanding.

Best regards!


| English (EN) | USD

© 2023 Gear Anime. The art of custom anime shoes.