Shipping Policy

Important Update Regarding Order Fulfillment and Shipping  Please be advised that our warehouse team will be observing a staff holiday from February 6th to February 13th. As a result, there may be a delay in order fulfillment and shipping during this period.

All items offered on GearAnime.com are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

All shipments are sent by UPS or DHL, FedEx, Yun Express. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

DO YOU SHIP WORLDWIDE?

We provide shipping to these countries:

United States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC, Hawaii, Rhode Island.

International countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Israel, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, South Africa, Costa Rica, Monaco.

DO YOU OFFER DELIVERY TO MILITARY APO/FPO ADDRESSES?

No, we can not send shipments to Military APO/FPO addresses. 

SHIPPING FEE

Location

Shipping Cost

First item

Shipping Cost

Addition items

United States

$8.95 - Free Shipping Over $150

$0

Alaska & Hawaii & Puerto Rico &

Rhode Island

$25

$25

Canada $12.95 $10.95
Australia & New Zealand

$12.95

$10.95

United Kingdom $20.95 $15.95
Other Location* $20.95 $15.95

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

WHEN WILL I GET MY ORDER?

Your orders shall be shipped out from our warehouse located at: Asia and China factory.

Please kindly note your order will be processed for stocking, packing, and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Region

Commitment processing time

Commitment shipping time

Commitment timeframe

North America region (excluded Mexico)

10-15 days

7-10 days

17-25 days

Europe & UK

10-15 days

10-15 days

20-30 days

Australia, New Zealand, and other regions

10-15 days

10-15 days

20-30 days

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 15 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from factories in Asia and China are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

As of July 1, 2021, the European Union (EU) will remove the Value Added Tax (VAT) exemption for low-value imported goods (i.e. all goods with a value of up to €22*). As a result, all commercial imports into the EU will be subject to VAT and require a Formal Customs Declaration. Therefore, kindly be informed if your shipping address is located in the EU area:
1. VAT to EU countries is charged in advance
2. Declare prices are usually much lower than the actual price that you bought so that VAT can be the lowest as possible. In case you're called to make clearance and asked for purchasing invoices by customs (which rarely happens), kindly contact us in advance.

If you have any questions or comments, please do not hesitate to contact us through:

Contact us:
Singapore: GEARECOM PTE. LTD.

Address: 68 Circular Road, #02-01, 049422, Singapore

United States:

Address: 13727 SW 152nd Street #1179 Miami, FL 33177

Email: support@gearanime.com

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© 2023 Gear Anime. The art of custom anime shoes.